Ruijin Hospital Shanghai: Campus Guide & How to Book an Appointment

Overview

Ruijin Hospital (瑞金医院), affiliated with Shanghai Jiao Tong University School of Medicine, is one of China's most distinguished Grade 3A comprehensive hospitals. Founded in 1907 as Guangci Hospital by French missionaries, it has over a century of medical excellence. The hospital is internationally recognized for its leadership in hematology (including leukemia treatment and the landmark Shanghai Protocol for APL), endocrinology and diabetes, cardiology, gastrointestinal cancer surgery, and burn care (home to the legendary Ruijin Burn Formula). Its research output and clinical innovation place it among the top hospitals in Asia.

Campus Locations

Ruijin Hospital operates across several campuses in Shanghai:

• Main Campus — 197 Ruijin Second Road, Huangpu District. The flagship campus housing all major specialist departments including hematology, endocrinology, cardiology, and the burn center.
• North Campus — 197 Ruijin Second Road area, Huangpu District. Supports overflow outpatient services and select departments.
• Luwan Campus — Luwan District (now part of Huangpu). Provides community-level and general outpatient services.

Flagship specialist departments are concentrated at the Main Campus. Confirm department location before booking.

Essential Patient Information

• Real-name registration is mandatory. Bring the patient's original valid ID (national ID card or passport for foreign nationals). Without it, registration and self-service machines cannot be used.
• Outpatient hours: Morning 08:00–11:30 | Afternoon 13:00–17:00. Select departments operate on weekends.
• Emergency department: Open 24 hours at the Main Campus.
• International patients: Ruijin Hospital has an international medical services department offering English-language coordination for overseas patients.

Booking Channels

1. Official WeChat Public Account (Recommended)

Search and follow 上海交通大学医学院附属瑞金医院 on WeChat. Slots open daily at 08:00 for appointments up to 7 days in advance for most departments.

1. Open the public account and tap Appointment Booking (预约挂号).
2. Tap Add Patient (添加就诊人) and enter the patient's real name and ID number.
3. Select the campus, department (e.g., Hematology, Endocrinology, Cardiology), date, and time slot.
4. Confirm appointment details and complete booking.

To cancel: Go to My Appointments (我的预约) and cancel before 17:00 the day prior to the appointment.

2. Phone Booking

• Hospital Direct Line: 021-64370045 | During outpatient hours.
• 114 Hotline: Dial 021-114 | Monday to Sunday 07:00–21:00.
• Shenkang Medical Alliance: Dial 021-96886 | 07:00–22:00.

3. On-Site Booking

• Service counter: Available at each campus outpatient hall during clinic hours. Bring valid ID.
• Self-service kiosks: Located throughout outpatient buildings. Insert valid ID and follow on-screen instructions.

4. Other Channels

• Follow-up booking: Your doctor can book your next appointment directly at the end of a consultation.
• Third-party platforms: Alipay, official website (www.rjh.com.cn), and Shenkang Medical Alliance (yuyue.shdc.org.cn). Slots are synchronized in real time.

Key Rules and Tips

Slot Release Schedule

• General outpatient slots open at 08:00 daily for the next 7 days.
• Specialist slots (e.g., hematology, endocrinology) open 7–14 days in advance and are highly competitive.

Tips for High-Demand Specialists

• Complete patient registration setup before the slot release time and log in at exactly 08:00.
• Check for cancellations during 15:00–17:00 daily — re-released slots can be claimed.
• For hematology consultations, bring all prior blood test results, bone marrow biopsy reports, and treatment history to maximize consultation value.
• If a top specialist is fully booked, consider booking a senior associate in the same department as an alternative entry point.

Booking Limits and No-Show Policy

• One appointment per patient, per department, per day.
• Cancellations must be made before 17:00 the day prior to the appointment.
• Repeated no-shows may result in temporary booking restrictions across platforms.

Check-In on the Day

• Collect your number at a self-service kiosk or service counter on arrival.
• Sign in at the sign-in machine on your department's floor before your appointment time. Failure to sign in may affect your queue position.

Special Patient Groups

• Foreign nationals: Book via WeChat public account, phone, or in person using your passport. The international medical department is recommended for a smoother experience.
• First-visit insurance patients: Register at the manual registration window; self-service kiosks may not support all insurance types.
• Elderly patients: Priority service windows are available for patients aged 65 and above.

Out-of-City Patients

• Register for out-of-city medical care with your home city's insurance authority before traveling.
• Bring your national ID, insurance card, all prior medical records, lab results, imaging, and pathology reports.
• Plan your trip 1–2 weeks in advance and book accommodation near Huangpu District for the Main Campus.

Contact and Support

• Main Campus Outpatient Hotline: 021-64370045
• Official Website: www.rjh.com.cn
• Online: Leave a message via the WeChat public account for a staff response.
• On-site: Information desks at each campus outpatient hall provide appointment guidance and wayfinding.

How CMCS Can Help

Ruijin Hospital's specialist slots — particularly in hematology and endocrinology — are among the most sought-after in China. For international patients managing complex conditions such as leukemia, diabetes, or heart disease, navigating the booking process, language barriers, and medical record translation can be overwhelming. China Medical Concierge Shanghai (CMCS) manages the entire journey: securing the right specialist appointment, translating medical records, providing on-site interpretation, and coordinating your full care plan from arrival to follow-up.

Contact us at contract@medicalsh.com or WeChat: gezhanglao to get started.