Yueyang Hospital of Integrated Chinese and Western Medicine: Campus Guide & How to Book an Appointment

Overview

Yueyang Hospital of Integrated Chinese and Western Medicine (上海中医药大学附属岳阳中西医结合医院), affiliated with Shanghai University of Traditional Chinese Medicine, is one of China's most respected Grade 3A hospitals for integrated Chinese and Western medicine. Founded in 1976, it is nationally recognized for its excellence in acupuncture and moxibustion, TCM dermatology, TCM gastroenterology, integrative oncology, and rehabilitation medicine. The hospital is a national demonstration center for acupuncture and has trained generations of acupuncture specialists. Its TCM dermatology program — treating eczema, psoriasis, urticaria, and other chronic skin conditions with herbal medicine and external therapies — attracts patients from across China and internationally.

Campus Locations

Yueyang Hospital operates across two main campuses:

• Main Campus (Ganhe Road) — 110 Ganhe Road, Hongkou District. The flagship campus housing the acupuncture center, TCM dermatology, gastroenterology, integrative oncology, and rehabilitation departments.
• South Campus (Zhongshan North Road) — 1200 Caoyang Road, Putuo District. Provides comprehensive TCM and integrative medicine services for patients in western Shanghai.

The acupuncture center and TCM dermatology department are primarily at the Main Campus. Confirm department location before booking.

Essential Patient Information

• Real-name registration is mandatory. Bring the patient's original valid ID (national ID card or passport for foreign nationals). Without it, registration and self-service machines cannot be used.
• Outpatient hours: Morning 08:00–11:30 | Afternoon 13:00–17:00. Select departments operate on weekends.
• Emergency department: Open 24 hours at the Main Campus.
• First visit preparation: TCM consultations involve pulse diagnosis, tongue examination, and detailed symptom inquiry. Bring a list of all current medications (Western and Chinese), prior diagnoses, lab results, and imaging if relevant. For dermatology, bring photos of skin lesions over time and prior treatment records.
• Herbal medicine patients: The hospital pharmacy stocks an extensive range of classical and modern herbal formulas. Decoctions can be prepared on-site or delivered.
• Acupuncture patients: Wear loose, comfortable clothing to allow easy access to acupuncture points. Avoid coming on an empty stomach.

Booking Channels

1. Official WeChat Public Account (Recommended)

Search and follow 岳阳医院 on WeChat. Slots open daily at 08:00 for appointments up to 7 days in advance for most departments.

1. Open the public account and tap Appointment Booking (预约挂号).
2. Tap Add Patient (添加就诊人) and enter the patient's real name and ID number.
3. Select the campus, department (e.g., Acupuncture, TCM Dermatology, TCM Gastroenterology, Integrative Oncology, Rehabilitation), date, and time slot.
4. Confirm appointment details and complete booking.

To cancel: Go to My Appointments (我的预约) and cancel before 17:00 the day prior to the appointment.

2. Phone Booking

• Hospital Direct Line: 021-65161782 | During outpatient hours.
• 114 Hotline: Dial 021-114 | Monday to Sunday 07:00–21:00.
• Shenkang Medical Alliance: Dial 021-96886 | 07:00–22:00.

3. On-Site Booking

• Service counter: Available at each campus outpatient hall during clinic hours. Bring valid ID.
• Self-service kiosks: Located throughout the outpatient buildings. Insert valid ID and follow on-screen instructions.

4. Other Channels

• Follow-up booking: Your TCM physician can book your next appointment directly at the end of a consultation.
• Third-party platforms: Alipay, official website (www.yueyanghospital.com), and Shenkang Medical Alliance (yuyue.shdc.org.cn). Slots are synchronized in real time.

Key Rules and Tips

Slot Release Schedule

• General outpatient slots open at 08:00 daily for the next 7 days.
• Senior TCM physician slots (名老中医) open 7–14 days in advance and are highly competitive — particularly for the acupuncture and TCM dermatology departments.

Tips for High-Demand Senior Physicians

• Complete patient registration setup before the slot release time and log in at exactly 08:00.
• Check for cancellations during 15:00–17:00 daily — re-released slots can be claimed.
• For TCM dermatology, document your skin condition thoroughly: photos over time, all prior treatments (topical and systemic), and any known triggers.
• For integrative oncology, bring complete oncology records including pathology, imaging, and current Western treatment plan — TCM oncology works best as a complement to existing treatment.
• TCM and acupuncture treatment typically requires multiple sessions — plan for a stay of at least 1–2 weeks for a meaningful treatment course.

Booking Limits and No-Show Policy

• One appointment per patient, per department, per day.
• Cancellations must be made before 17:00 the day prior to the appointment.
• Repeated no-shows may result in temporary booking restrictions across platforms.

Check-In on the Day

• Collect your number at a self-service kiosk or service counter on arrival.
• Sign in at the sign-in machine on your department's floor before your appointment time. Failure to sign in may affect your queue position.

Special Patient Groups

• Foreign nationals: Book via WeChat public account, phone, or in person using your passport. CMCS interpretation support is strongly recommended — TCM consultations are highly language-dependent.
• First-visit insurance patients: Register at the manual registration window; self-service kiosks may not support all insurance types.

Out-of-City Patients

• Register for out-of-city medical care with your home city's insurance authority before traveling.
• Bring your national ID, insurance card, all prior medical records, and a detailed symptom and treatment history.
• Plan for multiple visits — TCM and acupuncture treatment courses typically span 2–4 weeks for meaningful results.

Contact and Support

• Main Campus Outpatient Hotline: 021-65161782
• Official Website: www.yueyanghospital.com
• Online: Leave a message via the WeChat public account for a staff response.
• On-site: Information desks at each campus outpatient hall provide appointment guidance and wayfinding.

How CMCS Can Help

Yueyang Hospital's acupuncture and TCM dermatology programs are among the most authentic and clinically rigorous in Shanghai. For international patients seeking acupuncture for pain, chronic illness, or neurological conditions, or TCM treatment for stubborn skin conditions, having a skilled medical interpreter who understands both TCM terminology and the patient's cultural context is essential. China Medical Concierge Shanghai (CMCS) provides end-to-end support: securing appointments with the right TCM specialist, preparing your symptom history in Chinese, providing professional on-site interpretation, managing herbal prescription and acupuncture session logistics, and coordinating your full treatment schedule.

Contact us at contract@medicalsh.com or WeChat: gezhanglao to get started.