Overview
Shanghai General Hospital (上海市第一人民医院), also known as Shanghai First People's Hospital, affiliated with Shanghai Jiao Tong University School of Medicine, is one of Shanghai's largest and most comprehensive Grade 3A hospitals. Founded in 1864, it has over 160 years of medical history. The hospital is nationally recognized for its excellence in cardiology, ophthalmology, hematology, urology, and emergency medicine. Its ophthalmology department is a national leader in cataract surgery, retinal disease, and glaucoma treatment, while its cardiology and hematology programs attract patients from across China.
Campus Locations
Shanghai General Hospital operates across two main campuses:
- North Campus — 585 Jiulong Road, Hongkou District. Houses general medicine, emergency services, and select specialist departments.
- South Campus — 650 Xinsongjiang Road, Songjiang District. A modern campus providing comprehensive services including cardiology, ophthalmology, hematology, and urology.
Key specialist departments are distributed across both campuses. Confirm which campus hosts your required department before booking.
Essential Patient Information
- Real-name registration is mandatory. Bring the patient's original valid ID (national ID card or passport for foreign nationals). Without it, registration and self-service machines cannot be used.
- Outpatient hours: Morning 08:00–11:30 | Afternoon 13:00–17:00. Select departments operate on weekends.
- Emergency department: Open 24 hours at both campuses.
- Ophthalmology patients: Bring prior vision test results, fundus photographs, and any previous prescription records to your first consultation.
Booking Channels
1. Official WeChat Public Account (Recommended)
Search and follow 上海市第一人民医院 on WeChat. Slots open daily at 08:00 for appointments up to 7 days in advance for most departments.
- Open the public account and tap Appointment Booking (预约挂号).
- Tap Add Patient (添加就诊人) and enter the patient's real name and ID number.
- Select the campus, department (e.g., Cardiology, Ophthalmology, Hematology, Urology), date, and time slot.
- Confirm appointment details and complete booking.
To cancel: Go to My Appointments (我的预约) and cancel before 17:00 the day prior to the appointment.
2. Phone Booking
- Hospital Direct Line: 021-63240090 | During outpatient hours.
- 114 Hotline: Dial 021-114 | Monday to Sunday 07:00–21:00.
- Shenkang Medical Alliance: Dial 021-96886 | 07:00–22:00.
3. On-Site Booking
- Service counter: Available at each campus outpatient hall during clinic hours. Bring valid ID.
- Self-service kiosks: Located throughout outpatient buildings. Insert valid ID and follow on-screen instructions.
4. Other Channels
- Follow-up booking: Your doctor can book your next appointment directly at the end of a consultation.
- Third-party platforms: Alipay, official website (www.shsmu.edu.cn/sgh), and Shenkang Medical Alliance (yuyue.shdc.org.cn). Slots are synchronized in real time.
Key Rules and Tips
Slot Release Schedule
- General outpatient slots open at 08:00 daily for the next 7 days.
- Specialist slots (e.g., ophthalmology, cardiology, hematology) open 7–14 days in advance and are highly competitive.
Tips for High-Demand Specialists
- Complete patient registration setup before the slot release time and log in at exactly 08:00.
- Check for cancellations during 15:00–17:00 daily — re-released slots can be claimed.
- For ophthalmology, bring all prior eye examination records, fundus photos, OCT scans, and visual field test results.
- For hematology, bring complete blood count history, bone marrow reports, and prior treatment records.
Booking Limits and No-Show Policy
- One appointment per patient, per department, per day.
- Cancellations must be made before 17:00 the day prior to the appointment.
- Repeated no-shows may result in temporary booking restrictions across platforms.
Check-In on the Day
- Collect your number at a self-service kiosk or service counter on arrival.
- Sign in at the sign-in machine on your department's floor before your appointment time. Failure to sign in may affect your queue position.
Special Patient Groups
- Foreign nationals: Book via WeChat public account, phone, or in person using your passport.
- First-visit insurance patients: Register at the manual registration window; self-service kiosks may not support all insurance types.
- Elderly patients: Priority service windows are available for patients aged 65 and above.
Out-of-City Patients
- Register for out-of-city medical care with your home city's insurance authority before traveling.
- Bring your national ID, insurance card, all prior medical records, imaging, and lab results.
- Plan your trip 1–2 weeks in advance and book accommodation near your chosen campus.
Contact and Support
- Outpatient Hotline: 021-63240090
- Online: Leave a message via the WeChat public account for a staff response.
- On-site: Information desks at each campus outpatient hall provide appointment guidance and wayfinding.
How CMCS Can Help
Shanghai General Hospital's two-campus structure and high patient volume can make navigation challenging for international patients. Whether you are seeking treatment for a heart condition, eye disease, blood disorder, or urological issue, China Medical Concierge Shanghai (CMCS) handles the entire process: identifying the right specialist, securing appointments at the correct campus, translating medical records, and providing on-site interpretation throughout your care journey.
Contact us at contract@medicalsh.com or WeChat: gezhanglao to get started.
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