Shanghai United Family Hospital: JCI-Accredited International Healthcare Excellence

As China's first JCI-accredited international medical group, Shanghai United Family Hospital (UFH) operates 2 hospitals and 8 clinics across Shanghai. With 110+ inpatient beds and 500+ medical staff from 30 countries, UFH delivers Western-standard care to 90+ diplomatic missions and Fortune 500 companies in Shanghai.

Key Highlights

1. Integrated Care Model

• #1 Maternity Program: 75% expat delivery market share, Level III NICU support
• Pediatric Emergency: US-board certified pediatricians with 24/7 Child Life specialists
• Senior Health: Cognitive decline prevention programs with geriatric MDT

2. Global Healthcare Access

• Fast-track referrals to Johns Hopkins Hospital & Mayo Clinic
• 16-language interpretation (including Spanish/Arabic)
• Bilingual EMR accessible via "My UFH" App

3. Specialty Advancements

• Oncology: TOMO Radiotherapy + overseas proton therapy coordination
• Cardiology: Hybrid OR for minimally invasive cardiac surgery
• Sports Medicine: FIFA Medical Centre of Excellence partner

4. Corporate Health Leadership

• Direct billing with 102 insurers (Aetna, Ping An Global, Bupa, Allianz)
• Executive health programs for 200+ MNCs
• Expat concierge: Home visits & emergency medication customs clearance

Accredited Excellence

• Gold Standards: JCI (19 consecutive years), CAP Lab Accreditation
• Infection Control: Negative-pressure isolation rooms, real-time OR air quality monitoring
• Privacy: Strict "One Patient One Room" policy
• Advanced Technology: First private hospital in China with da Vinci robotic surgical system
• Robotic Orthopedics: One of only three MAKO robotic-arm assisted orthopedic surgical machines in China

Key Specialties & Departments

🤰 Obstetrics and Gynecology (妇产科)

Shanghai United Family Hospital is particularly recognized for its high-quality prenatal care and child delivery services, having been the birthplace for many children in Shanghai.

• Comprehensive women's health care covering pregnancy, childbirth, and gynecological conditions
• Comfortable vaginal births after cesarean (VBAC) capability
• Personalized obstetric services
• Advanced treatments for endometriosis and fibroids
• Updated delivery and prenatal care packages

👶 Pediatrics (儿科)

• Experienced team of pediatricians
• Diagnosis and treatment of common childhood illnesses
• Growth and development monitoring
• Preventive care and vaccinations
• 24/7 Child Life specialists

🏥 Surgery (外科)

UFH is a leader in advanced surgical technology in China:

• da Vinci Robotic Surgery: First private hospital in China with da Vinci system
• MAKO Robotic Orthopedics: One of only three machines in China
• General surgery, orthopedic surgery, minimally-invasive procedures
• Urological, gynecological, thoracic, and thyroid surgeries
• High-margin specialty with exceptional outcomes

🦴 Orthopedic & Sports Medicine (骨科与运动医学)

• Robotic joint replacements with MAKO system
• Sports injury treatment and rehabilitation
• FIFA Medical Centre of Excellence partnership
• Innovative treatment approaches

👨‍⚕️ General Practice / Family Medicine (全科)

• Primary healthcare services for all ages
• Disease prevention strategies
• Chronic condition management
• Initial point of contact for patients
• Referrals to specialized care when necessary

🦷 Dental Clinic / Stomatology (口腔科)

• Oral examinations and dental restorations
• Orthodontics
• Treatment of periodontitis and oral diseases
• Available across Shanghai network

💆 Dermatology & Aesthetic Center (皮肤科)

• Treatment of acne, eczema, psoriasis, skin infections
• Advanced diagnostic and treatment methodologies
• Aesthetic services
• Key area for business expansion

🏃 Rehabilitation Medicine (康复医学科)

• Recovery from injuries, surgeries, chronic conditions
• Physical, occupational, and speech therapies
• General and postpartum rehabilitation
• Specialized programs (orthopedic, neurological, cardiac)

👁️ Ophthalmology (眼科)

• Treatment of cataracts, glaucoma, refractive errors
• Ophthalmic examinations and vision correction
• Enhanced capacity after 2019 Puxi hospital expansion

👂 ENT Clinic (耳鼻喉科)

• Treatment of sinusitis, otitis media, laryngeal diseases
• Ear, nose, and throat conditions
• Integrated clinical centers of excellence

❤️ Internal Medicine & Cardiology (内科)

• Cardiovascular diseases, respiratory diseases, diabetes
• Comprehensive medical evaluations and treatments
• Hybrid OR for minimally invasive cardiac surgery
• Integrated into specialized care areas

🔬 Medical Imaging & Laboratory (医学影像科 & 检验科)

• Imaging: X-ray, CT scans, MRI (3.0T), ultrasounds
• Laboratory: Blood tests, urine tests, microbiological analyses
• CAP Certification: College of American Pathologies accreditation
• 24/7 Services: Available around the clock

💉 Anesthesiology & Pain Management (麻醉科)

• Anesthesia services during surgeries
• Comprehensive pain management
• Patient comfort and safety throughout procedures

🏥 Medical Checkup Center (体检中心)

• Comprehensive health check-up services
• Preventive care emphasis
• Early detection of health issues
• Executive health programs

Services for International Patients

🌍 Multilingual Support

• 16+ languages: English, Spanish, Arabic, and more
• International team: Medical professionals from US, Canada, UK, and 30+ countries
• 24/7 English-speaking staff: Laboratory and pharmacy
• "Far far better than traditional Chinese hospitals" - patient testimonial

🚨 24/7 Emergency & Critical Care

• All three Shanghai branches: 24-hour emergency care
• Changning Campus: Acute surgical emergencies, neonatal intensive care, adult intensive care
• Pudong Branch: Emergency room open daily 5 PM - 9 AM
• Expert Leadership: Dr. DJ Hamblin-Brown, specialist in Emergency Medicine
• One of very few private emergency rooms in Shanghai

💳 Insurance & Direct Billing

• 102+ insurers: Direct billing relationships
• Major providers: Bupa, Allianz, Aetna, Ping An Global
• Approved plans: Simplified payment process
• Note: UFH is considered a premium provider; some insurance may require higher copay

📱 Convenient Appointment Methods

• 24-Hour Hotline: 400-639-3900 (Appointment Center)
• 24hr ER Hotline: +86-21-2216-3999
• WeChat/APP: English interface, passport registration supported
• Self-Service Kiosks: Accept passports or WeChat QR codes

📋 Required Documents

• Passport and visa copy
• Medical records (English or Chinese preferred)
• Insurance card (for direct billing)

💰 Fees & Payment Options

Self-Pay:

• Consultation: ¥500-1,600 RMB
• Emergency Services: ¥800-2,400 RMB

Insurance Settlement:

• Direct settlement for approved plans
• Simplified payment process

🏆 JCI International Accreditation

• 19 consecutive years of JCI certification
• Reaccreditation every three years
• Stringent international healthcare standards
• Detailed audits of care standards, processes, operational benchmarks
• Commitment to transparency, infection control, medical records management
• Medical ethics, patient confidentiality, peer review
• UFH brand: Widely recognized symbol of quality and safety in China

👑 VIP Services

• Priority scheduling for complex cases
• Catering to China's affluent population and expatriates
• Private healthcare alternative to public hospital restrictions

Shanghai United Family Healthcare Network

Shanghai Facilities

Hospitals:

• Shanghai United Family Hospital (Changning Campus)
  📍 699 Pingtang Lu
  Relocated 2019, 3x larger facility
  Enhanced medical imaging: MRI, ultrasound, X-ray
• Shanghai United Family Pudong Hospital
  📍 1598 Xinjinqiao Lu
• Shanghai United Family Hospital (Jing'an Campus)
  📍 Beijing Xi Lu 1314

Affiliated Clinics:

• United Family Fengshang Clinic - 673 Yunle Lu
• United Family Quankou Clinic - 8 Quankou Lu
• United Family Xintiandi Clinic - Suite 402, 85 Taoyuan Lu

Nationwide Presence

UFH operates under a "hub and spoke" model - central hospitals supported by nearby clinics for comprehensive care and patient loyalty.

Locations across China:

• Beijing (first hospital opened 1997)
• Shanghai
• Guangzhou
• Tianjin
• Qingdao
• Shenzhen
• Bo'ao (Hainan province)
• Hong Kong

📞 International Desk

Phone: +86-21-2216-3900

Disclaimer: The information on this page about Shanghai United Family Hospital is sourced from the hospital's official website and other authoritative sources. We strive to keep it accurate and current, but please note that details may change. Always refer to the official hospital website or contact the hospital directly for the latest information on services, schedules, and facilities.

Note: This is provided for informational purposes only and should not be taken as medical advice. For diagnosis or treatment, consult a qualified healthcare professional.